PERSONAL OFFICE SUPPORT
Inbox management
An inbox can be difficult to manage when you are busy doing the work. We help organise messages, respond to agreed enquiries and bring the important conversations to your attention.
How we can help
- Organise incoming messages using an agreed folder or labelling approach.
- Prepare or send replies to the types of enquiry you authorise.
- Flag urgent messages and decisions that need your attention.
- Keep track of replies and follow-up that are still outstanding.
ILLUSTRATIVE EXAMPLE
Give routine enquiries a clear next step
For example, a consultant receives appointment requests, document queries and messages needing a personal decision. At agreed checking times, we organise the inbox, handle authorised replies and flag the decisions for the consultant. This is an illustrative workflow, not continuous monitoring.
Agree what can be handled on your behalf
We start with the messages you receive, the questions that come up regularly and the replies you are comfortable delegating. Prices, commitments, complaints and sensitive matters can be referred back to you. You decide the boundaries before access is arranged.
A routine that fits your business
Inbox support is organised around agreed checking times and a defined allowance. It is not a continuously monitored mailbox. If an enquiry is time-sensitive, we agree how it should be flagged and who will handle it. This makes the service more useful than simply moving emails into folders.
Practical access and a clear record
Where the email system allows it, access is provided through a separate named account or suitable delegation. We agree where conversations and task notes will be kept. You remain in control of the business account, and access can be removed when the arrangement ends.
A FEW PRACTICAL DETAILS
Questions about
inbox management
Can replies be sent from the business email account?
Where the system and agreed permissions allow it, yes. The displayed sender details and reply routing need to be checked during setup.
Does a package include unlimited emails?
No. Reading, drafting, sending and organising messages all use the agreed hour allowance. Extra work is agreed with you first.
START WITH YOUR LIST
What would you like
taken care of?
Tell us about the tasks you need help with. We will discuss the work and cost before you decide. When you join, you have a dedicated account manager as your personal contact.
Call or email us
Monday to Friday, 8am–6pm. Saturday, 9am–5pm. UK time.
01384 492424Contact usNo payment or commitment when you enquire.