PERSONAL OFFICE SUPPORT
Telephone answering for small businesses
When you are with a customer or working on a job, taking every call can be difficult. We can discuss help with business calls during agreed coverage periods.
How we can help
- An agreed greeting and approach to the calls you want handled.
- Message taking and the details needed for you to respond.
- Answers to routine questions using information you approve.
- An agreed route for urgent messages and enquiries outside the scope.
ILLUSTRATIVE EXAMPLE
Give a caller a useful next step
For example, during a coverage period that has been agreed and accepted, a caller asks about a service. We use the approved information, record the details needed for a reply and pass the message through the agreed route. This illustrates the process only, not available coverage or guaranteed call capacity.
Coverage is agreed before booking
Telephone answering needs to be planned around the hours, volume and type of enquiries involved. Tell us when your calls tend to arrive and what you would like callers to be told. We confirm whether the required coverage can be provided before accepting the work.
A clear message is useful follow-up
We agree the information to collect, where messages should be sent and which matters need your attention. If you want enquiries or appointment requests handled further, the process and approvals are set out first. Complex questions can be referred back to you.
Quoted separately from admin hours
The monthly admin packages cover time spent working through agreed tasks. Reserving call coverage is a separate arrangement, so call answering is quoted individually. Tell us the coverage you need and we will confirm what can be arranged.
A FEW PRACTICAL DETAILS
Questions about
telephone answering
Is call answering included in a £175 admin package?
No. Telephone answering coverage is quoted separately. The admin packages can cover other agreed follow-up tasks within their hour allowance.
Can a quote be requested online?
Use the enquiry form or the email link below. Include your preferred coverage times, approximate call volume and the help you need.
START WITH YOUR LIST
What would you like
taken care of?
Tell us about the tasks you need help with. We will discuss the work and cost before you decide. When you join, you have a dedicated account manager as your personal contact.
Call or email us
Monday to Friday, 8am–6pm. Saturday, 9am–5pm. UK time.
01384 492424Contact usNo payment or commitment when you enquire.