PERSONAL OFFICE SUPPORT
Payment follow-ups
Following up unpaid invoices takes time and attention. We handle routine reminders and payment queries in an agreed, professional way, keeping you informed when a decision is needed.
How we can help
- Follow up invoices that are due or overdue using your agreed approach.
- Check whether an invoice or supporting document needs to be resent.
- Record replies, promised payment dates and the next action.
- Flag disputes and decisions that need your involvement.
ILLUSTRATIVE EXAMPLE
Keep track of the next follow-up
For example, a small agency has invoices awaiting payment. Using up-to-date records, we send approved routine reminders, note replies and flag a queried charge for the business to resolve. We do not agree settlements or promise that an invoice will be paid. This is an illustrative use, not a client result.
Keep the conversation professional
A customer may be waiting for a reference, querying a detail or simply have missed the invoice. We follow up politely, establish what is holding things up and record the response. Communications are agreed around your business and customer relationships.
Know what needs your attention
Before contacting a customer, we need reliable information about the invoice, payment terms and any receipts already recorded. We agree how that information will be kept current. Settlements, payment arrangements, credits and escalation decisions remain with you unless a specific approval has been agreed.
A defined service with clear limits
This service covers routine invoice administration and follow-up. It does not include legal debt recovery, complex contractual disputes or a guarantee that a customer will pay. Tell us about the age, type and number of unpaid invoices so that suitability and a sensible scope can be checked before work begins.
A FEW PRACTICAL DETAILS
Questions about
payment follow-ups
Do you guarantee that invoices will be paid?
No. We provide organised, professional follow-up and keep you informed. Payment depends on the customer and the circumstances.
Can you help with an existing backlog?
We can review the records and type of work involved before agreeing a scope. Old, disputed or complex accounts may need separate specialist support.
START WITH YOUR LIST
What would you like
taken care of?
Tell us about the tasks you need help with. We will discuss the work and cost before you decide. When you join, you have a dedicated account manager as your personal contact.
Call or email us
Monday to Friday, 8am–6pm. Saturday, 9am–5pm. UK time.
01384 492424Contact usNo payment or commitment when you enquire.